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About Us

Who are we?

xBTCe was founded in 2015 by a group of experienced traders, finance professionals and crypto enthusiasts. The aim of the company is to provide customers with a modern technological solution that simplifies trading cryptocurrencies and cryptocurrency derivatives.

Our unique technology gives customers access to crypto liquidity from multiple sources: internal (from other customers) and external liquidity from crypto exchanges and brokers.

Business model

We offer our customers the ability to trade cryptocurrencies and cryptocurrency derivatives (Bitcoin, Litecoin, Ethereum and other Altcoins).

Our model allows our customers to trade cryptocurrencies with each other in addition to xBTCe acting as a counterparty to you.

As a counterparty we may place the opposite order with an external liquidity provider to hedge your trading position. This allows clients direct access to the external liquidity available on our trading platform.

Security first

Security is our primary priority and concern. We continually test our system and release regular updates to ensure that we not only meet but exceed industry-best standards.

We require two-factor authentication for all fund withdrawals and API usage in order to protect our users. The entirety of is protected by SSL technology so you can be assured of the security of both your funds and personal data.

Business model xBTCe

Contact xBTCe

Live chat

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Customer Support Portal

Submit a Ticket

Customer support hours:

Tickets to xBTCe support or trading desk departments  — 7— 16 (GMT) Mon-Fri.